IT Analyst IIRequisition R027873 Market Cincinnati, OH Department SS I&T - Applications Shift Days Schedule Full-time
Thank you for considering a career at Bon Secours Mercy Health!
The Analyst 2 is responsible for the analysis of data/systems, researching alternatives, identifying potential solutions, defining test criteria, performing system tests, implementing changes, and monitoring post implementation performance. They must have the ability to translate data into actionable information, and help translate complex workflows into application functions. The Analyst 2 uses application and technical knowledge to provide solutions to problems and make enhancements to application systems in support of business and clinical processes.
Essential Job Functions:
Provide support for systems, processes, and customers and responds in a timely manner to incidents.
Assists with the implementation of clinical and business solutions.
Analyze information required to make clinical and business decisions. Translate data into meaningful information.
Coordinate resource and project activities.
On-going research of solutions and best practices.
Collaborate with other team members, customers and management.
Demonstrates technical proficiency within assigned clinical and business function.
Prioritize tasks and resources to meet organization and department goals
Proficient in the applications/tools used within the department for Project Management, Incident Management, Change Management, Time Reporting, Communications, and other tools as provided.
Leads conference calls, meetings, and on-line meetings to facilitate issue resolution and project coordination.
Handles customer questions and concerns, communicates well with customers, handles service problems politely and efficiently and assists with service recovery.
Seeks out educational opportunities to enhance skill set and opportunities for self and career development.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.
Education Qualifications -
Required Minimum Education:
4 yr /Bachelors degree
Various dependent on Area/Expertise Need
Minimum Years and Type of Experience
4-7 years: Successful analytical experience within a complex healthcare environment. 4-7 years: Demonstrated IT success within field of expertise.
Other Knowledge, Skills and Abilities Required
Organizational, Verbal, Interpersonal, Customer relations, Mathematical, Analytical, Grammar/Spelling, Read/Comprehend Written, Follow Verbal Instruction, High Level Computer Skills, Microsoft Suite Applications
Other Knowledge, Skills and Abilities Preferred
Additional technical or application skills commensurate with experience
Combination of post-secondary education and experience in lieu of a degree.
Bon Secours Mercy Healthis an equal opportunity employer.
We’ll also reward your hard work with:
- Comprehensive, affordable medical, dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- An employer-matched 403(b) for those who qualify
- Paid time off
- Educational Assistance
- And much more
Scheduled Weekly Hours:40
Department:SS I&T - Applications
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Ashland, Kentucky, which are Affirmative Action and Equal Opportunity Employers, please email email@example.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at firstname.lastname@example.org.
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