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Ambulatory Care Manager

Requisition R018161 Market Toledo, OH Department Care Coordination - Population Health Service Organization Shift Days Schedule Full-time

Thank you for considering a career at Mercy Health

  • Job Description
    Job Description

    In the capacity of a Registered Nurse, the Ambulatory Care Manager will provide clinical care management services to identified eligible patients; coordinating care to obtain desired health outcomes, improve self-care abilities, and decrease unnecessary cost of care. Perform standardized comprehensive needs assessment, identifying and addressing barriers to care and aligning patients with available benefits and resources.Collaborate with patient, provider and care team to develop and implement a plan of care to ensure medically appropriate cost-effective care.

    Essential Job Functions

    • Utilize Motivational Interviewing techniques as a patient-centered approach to activate patients in self-management of their chronic conditions with the goal of improved symptom management and interruption of a negative disease trajectory
    • Maintain a caseload of patients according to department policies.
    • This is a remote and telephonic role that requires a HIPPA compliant room in the home.
    • Identify, enroll and manage patients in program for Transitions of Care/Complex Case Management/Chronic Disease Management
    • Develop and implement care plans to maximize healthcare outcomes and facilitate wellness with periodic review and update according to department protocols.
    • Perform medication review and teach-back to ensure patient understanding and ability to adhere to medical regimen.
    • Collaborate with PCPs, Specialists, and Hospitalists to effectively implement a patient-centered care plan.
    • Perform patient outreach according to established protocols and document in electronic medical record.
    • Identify, execute, and track needed referrals to care and community resources
    • Provide resource management to improve care, patient experience and reduce unnecessary cost and utilization: right care, right place, right time.
    • Assist patient in advanced care planning to complete Advanced Directives.
    • Document all communications with patient and/or care team in electronic medical record.

    Patient Population

    • Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit
    • Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures
    • Neonates (0-4 weeks)
    • Infant (1-12 months)
    • Pediatrics (1-12 years)
    • Adolescents (13-17 years)
    • Adults (18-64 years)
    • Geriatrics (65 years and older)

  • Additional Job Description
    Additional Job Description

    Employment Qualifications

    Required Minimum Education:Associate’s Degree / Nursing

    Preferred Education : Bachelor’s Degree /Specialty/Major:Nursing (BSN)

    Licensing/ Certification

    Licensure/Certification Required : Registered Nurse with active License in State of Patient Care

    Licensure/Certification Preferred : Case Management certification

    Minimum Qualifications

    Minimum Years and Type of Experience: 2-3 years acute care, home health or case management experience

    Other Knowledge, Skills and Abilities Required : Excellent interpersonal communication and negotiation skills. Strong analytical, data management and computer skills.

    Other Knowledge, Skills and Abilities Preferred : Demonstrated success in improving the health of a distinct population of patients in the ambulatory or community setting


Mercy Health is an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify.
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:


Work Shift:



Care Coordination - Population Health Service Organization

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Ashland, Kentucky, which is an Affirmative Action and Equal Opportunity Employer, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

Apply Now
Amanda M., CRNP

Nursing is one of the most trusted professions in the world, and it’s because of who we are and how we care about patients.

Amanda M. CRNP
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