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Manager of Protective Services Mercy St. Vincent

Requisition R024230 Market Toledo, OH Department Security - Toledo Regional Office Shift Days Schedule Full-time

Thank you for considering a career at Mercy Health

 Under the guidance and direction of local leadership, the Manager of Protective Services is responsible for implementation of proactive security management protection measures, ensuring regular patrols are conducted for risk hazardous avoidance, enforcing established organizational safety and security policies and supporting a positive customer – friendly service-oriented approach. 

The Manager is responsible for the 24/7 supervision of the Mercy Health Protective Services Department.   He or she will manage and prepare staffing schedules, shift assignments and find replacements when staffing shortages arise in the department.

The manager will conduct quarterly check-ins with department employees, ensure compliance with annual competency training required for individual positions and any organizational mandatory training. Ensure employee compliance with established Bon Secours Mercy Health policies and procedures. He or she will have knowledge of the timekeeping procedures and ensure timecards are completed and accurate.

The manager will coordinate with the recruitment department with the hiring of new employees and all new hire orientation and onboarding processes. He or she will have direct input into any disciplinary / coaching actions and ensure they are documented appropriately and comply with the Human Resources policies and procedures.

Introduce performance improvement initiatives and ensure compliance with federal and state regulatory agencies (i.e. NFPA-Fire, EPA, OSHA, ODH, Joint Commission and other appropriate regulatory agencies) related to law enforcement, fire safety management and security management. Participate in various committees as requested or assigned.  Assists Risk Management, Corporate Compliance, Legal Services and other departments with investigations as requested.

Ensure Joint Commission/CMS/ODH/OSHA regulatory standards are met for the Protective Services Department. Implement department plans required by OPOTA. Manages department resources in a manner consistent with departmental budgets and productivity.

Fosters the spirit of team collaboration, supports inter-disciplinary work teams, and partnership. Develops relationships with internal and external customers and community partners (i.e. Fire Department, federal and state law enforcement agencies, EMS, Courts, Correctional Facilities and others).  Supports ongoing communication and provides organizational updates to staff.  Participates in gathering, investigating, researching, and analyzing of data and/or initiating studies and/or activities to assess their effect on an organization/system-wide basis or intra/interdepartmental operations.

Role models a strong commitment to patient/customer experience.  Assures employees have the training, tools and equipment they need to provide an extraordinary patient experience. Leads others to create a desired patient customer experience. Measures and keeps visible to team members the achievement levels of patient experience.  Trains employees on service excellence tools. Immediately addresses behaviors not creating the desired customer experience, coaches for improvement, and holds employees accountable through performance evaluations and corrective actions.

All other duties as assigned.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.  

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

Required Minimum Education:

2 Year/ Associates Degree


Criminal Justice / Public Safety

Preferred Education:

4 year/ Bachelors Degree


Criminal Justice / Public Safety

Licensure/Certification Required:

OPOTA Ohio Commission for Peace Officer Certification

Licensure/Certification Preferred:

IAHSS Basic Certification upon hire, IAHSS Supervisor within 1 year of hire and IAHSS CHPA Certification within 2 years of hire

Minimum Years and Type of Experience:

5-10 years of experience in public or private sector of law enforcement required. 5 or more years of leadership experience with a focus on program development preferred.

Other Knowledge, Skills and Abilities Required:

If not currently holding Associates Degree, must enroll in program within thirty (30) days on the job and must successfully complete program and obtain degree within twenty-four (24) months on the job. Failure to obtain requirement will result in immediate removal from the position. Computer literacy at intermediate level for Microsoft Word, Excel and PowerPoint. Type at least 40 wpm. Successfully complete law enforcement background checks in addition to employment policy background check.  

Other Knowledge, Skills and Abilities Preferred:

Successfully qualify with duty weapons to maintain state and or department requirements. Successfully complete AED-CPR training. Meet minimum physical fitness standards based on the Cooper Institute’s physical fitness norms for law enforcement at 60% standard.

Working Conditions

. Mental Requirements: Must be able to write reports in a clear concise manner. Must be able to learn and pass required safety education training as required. Must be diplomatic in handling crisis situations.

. Working Conditions: Can involve stressful confrontations with patients or visitors. Maybe needed to help outdoors in times of inclement weather. Must be customer oriented, observe an extreme sense of confidentiality.

Mercy Health is an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify.
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:


Work Shift:



Security - Toledo Regional Office

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Ashland, Kentucky, which is an Affirmative Action and Equal Opportunity Employer, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

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Amanda M., CRNP

Nursing is one of the most trusted professions in the world, and it’s because of who we are and how we care about patients.

Amanda M. CRNP
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