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Support Services Assistant Mercy St Vincent PRN

Requisition R022653 Market Toledo, OH Department Core Laboratory - Integrated Lab Shift Nights Schedule Part-time

Thank you for considering a career at Mercy Health!

This is what we were meant to do - Together!

Job Description

Provides customer service by answering phone, completing customer requests, and identifying and resolving problems. Receives, registers and orders patient specimens. Receives and prepares laboratory specimens for testing. Prepares laboratory reports for delivery to clients.


High School Graduate or equivalent.

Proficient knowledge of computer and communication systems including keyboarding skills.

Familiarity with laboratory terminology with one year prior laboratory experience preferred.

Communication and telephone skills sufficient to deliver excellent customer service without direct supervision.

Analytical and problem solving skills sufficient to organize work quickly and efficiently and resolve problems accurately without immediate supervision.

Ability to manage multiple tasks at the same time.

Performs laboratory pre-analytical and post-analytical functions including registration, customer service, specimen processing, order entry, report distribution, and problem resolution.


Works in office environment, patient service areas, and clinical laboratory

Exposure to infections specimens

Considerable walking and standing time

Work involves considerable visual and mental fatigue

Work involves stressful conditions due to multiple demands 

This position includes weekend and holiday rotations.


Answers incoming phone calls from laboratory clients:

  • Maintains a high degree of professionalism in handling customer requests
  • Uses computer system to access and relay requested information
  • Able to determine patient's test status via computer system
  • Completes requests for laboratory reports from care-givers, non care-givers, and patients according to policy
  • Relays technical questions to the appropriate laboratory department
  • Manages customer requests and completes phone log in an efficient and timely manner

Processes incoming laboratory specimens

Registers incoming specimens from outreach clients

Processes requests for additional testing, miscellaneous tests, and orders from specialty areas including Research and Employee/Occupational Health

This position will third shift weekends and will be included in the holiday rotation. 

Mercy Health is an equal opportunity employer.

We’ll also reward your hard work with:

  • Great health, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify.
  • Paid time off
  • Tuition reimbursement
  • And a lot more

Scheduled Weekly Hours:


Work Shift:




All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, which is an Affirmative Action and Equal Opportunity Employer, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

Apply Now
Amanda M., CRNP

Nursing is one of the most trusted professions in the world, and it’s because of who we are and how we care about patients.

Amanda M. CRNP
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