Telecommunications Operator - Springfield Regional Medical Center

Req ID R222762 Location 100 Medical Center Drive, Springfield, OH 45505, United States of America Category Administrative & Clerical Support Springfield Regional Medical Center Department Telecommunications and Switchboard Operator Services Service Line Shift Days/Nights On-Site PRN
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JOB DESCRIPTION
Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

PRN

-Training for this positions requires 7a-3p for the first two weeks, 3p-11p for the next two weeks, and one 7a-7p Saturday and Sunday.

Summary

Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channeled radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment monitor several alarm systems, responsible for dispatch of medical staff on all codes, and provides excellent customer service to anyone in need of services; and performs other duties as required.  The Telephone/Dispatch Operator is responsible for the operation of the telephone switchboard to relay incoming, outgoing, and transfer calls, overhead paging,  and other duties as assigned according to the established Hospital and Department policies.

Essential Functions

  • Responsible for receiving coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service.
  • Maintains radio contact with mobile/field units to monitor response progress and any needed support. Maintains communication with assigned units.
  • Determine nature and location of emergency prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure
  • Operates a variety of communications equipment and monitors security systems including CCTV, Access Control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedure.
  • Acknowledges alarm received and dispatches appropriate personnel for issue at hand.
  • Be familiar with emergency procedures

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Required Minimum Education:

High school Diploma/GED

Minimum Years and Type of Experience:

2 or more years in telephone operations/dispatch

Other Knowledge, Skills and Abilities Required:

Customer services computer skills excel Microsoft word

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

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