
Unit Hospitality Associate - Intermediate Unit - St. Elizabeth Youngstown Hospital
This is a collective bargaining unit position**
The Unit Hospitality Associate serves as a liaison between patient, family, hospital staff, and physicians to ensure a favorable patient experience in the areas of patient and family comfort, information-sharing from hospital and clinical staff, responsiveness to patient or family inquiries or concerns, and assisting clinical staff in timely patient discharge. The Unit Hospitality Associate is responsible performing unit-receptionist activities and accountable for routine clerical activities on a nursing unit.
Essential Job Functions
- Performs unit-receptionist activities including but not limited to: coordinates incoming, outgoing, and intra-unit communications; handles customer requests; may determine room assignments for patients, inter-unit transfers, BCA, lift batteries, blanket warmer, cardiac monitors, maintains patient /family education information/brochures. Coordinates the ordering of supplies per par levels. Answers unit telephones courteously and quickly addresses the caller’s needs. Observes and initiates maintenance requisition to repair equipment, furniture, and building fixtures. Maintains daily unit worksheet (ADT board). Maintains Social Service log.
- Performs hourly rounding assessing patient requests including delivery of personal care items, water, etc. Communicates patient clinical requests to nursing staff.
- Answers patient call lights courteously and quickly addresses the patient’s needs.
- Transports ambulatory/wheelchair patients as directed by the RN.
- Assists with patient discharge/transfer processes functions in STAR (or similar program) or as appropriate.
- Manages physician consultations and charts accordingly in Epic Care PATH. Greets physician on the unit. Introduces physician to new associates. Locates patient’s nurse for physician when necessary.
- Coordinates clinical data collection via fax, printers, and tube system, and assures that documentation is placed in paper-light chart and/or distributed to appropriate personnel. Maintains paper-light chart. Obtains chart forms for patient transfers, patient consents, blood permits, etc. as needed or requested.
- Assures that patient paper-light chart contains face sheets, Optio labels, N-17 and other forms deemed necessary by the unit. Ensures unacknowledged and stat physician orders in Epic Care PATH are communicated to nursing staff. Documents according to hospital policy. Enters patient billing as required.
Employment Qualifications
- Preferred Education: High School Diploma or GED
- Licensure/Certification Required: Medical Terminology course or completion within one year. Heart Saver.
Minimum Qualifications
- Minimum Years and Type of Experience: Previous experience working in hospital setting. Previous unit clerk experience or equivalent preferred.
- Other Knowledge, Skills and Abilities Required: Must possess healthcare knowledge to communicate with medical professionals. Must possess strong communications and customer service skills and ability to defuse situations.
- Other Knowledge, Skills and Abilities Preferred: Computer literacy (charting, emails, and other documentation).
Working Conditions
- Periods of high stress and fluctuating workloads may occur.
- May be exposed to physical altercations and verbal abuse.
- May be required to use physical restraints.
- May be exposed to high noise levels and bright lights.
- May be exposed to limited hazardous substances or body fluids. *
- May be exposed to human blood and other potentially infectious materials. *
- May have periods of constant interruptions.
- Other: Ability to work overtime as needed.
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
Get notified for similar jobs
Success!
Successfully subscribed for similar jobs
Failure!

Profile recommendations
Similar Jobs
-
Unit Secretary - St. Elizabeth Boardman Hospital
ReqId R231925 Location 8401 Market St, Boardman, OH 44512, United States of America St. Elizabeth Boardman Hospital Department Emergency Department Service Line Shift Nights Remote On-Site Full time
-
Coord Credentialing - Medical Staff Affairs - St. Elizabeth Youngstown Hospital
ReqId R223313 Location 1044 Belmont Ave, Youngstown, OH 44501, United States of America Category Administrative & Clerical Support St. Elizabeth Youngstown Hospital Department Ancillary Support Service Line Shift Days Remote On-Site Full time
-
Registrar Scheduler - Cardiac Rehab - Clermont Hospital
ReqId R231381 Location 3000 Hospital Drive, Batavia, OH 45103, United States of America Category Administrative & Clerical Support Clermont Hospital Department Cardiac/Pulmonary Rehabilitation Service Line Shift Days Remote On-Site Full time
-
Unit Secretary - Delphos Family Medicine
ReqId R232248 Location 1800 East Fifth Street, Delphos, OH 45833, United States of America Delphos Medical Center Department Physician Services – Primary Care, Specialty Care Service Line Shift Days/Afternoons Remote On-Site Full time
-
Secretary II - Medical Infusion - St. Elizabeth Youngstown Hospital
ReqId R232587 Location 1044 Belmont Ave, Youngstown, OH 44501, United States of America Category Administrative & Clerical Support St. Elizabeth Youngstown Hospital Department Ancillary Support Service Line Shift Days Remote On-Site Full time
-
Radiology Clerical Associate- Imaging- St. Elizabeth Hospital
ReqId R230586 Location 1044 Belmont Ave, Youngstown, OH 44501, United States of America Category Administrative & Clerical Support St. Elizabeth Youngstown Hospital Department Radiology Services Ancillary Service Line Shift All Remote On-Site Full time
-
Telecommunication Operator - PRN- The Jewish Hospital/Kings Mills Hospital
ReqId R232376 Location 4777 E Galbraith Road, Cincinnati, OH 45236, United States of America Category Administrative & Clerical Support The Jewish Hospital Department Telecommunications and Switchboard Operator Services Service Line Shift Other Remote On-Site PRN
-
Health Unit Coordinator/Monitor Technician - Surgical Telemetry - The Jewish Hospital
ReqId R232692 Location 4777 E Galbraith Road, Cincinnati, OH 45236, United States of America The Jewish Hospital Department Combined Medical/Surgical Units Service Line Shift Days/Afternoons Remote On-Site Part time
-
HUC/ED Tech- Mercy West
ReqId R229007 Location 3300 Mercy Health Blvd, West JEDD, GreenTwp, OH 45211, United States of America West Hospital Department Emergency Department Service Line Shift Days/Evenings Remote On-Site Full time
Jobseekers Also Viewed
-
Throughput Coordinator - St. Elizabeth Youngstown -
Location 1044 Belmont Ave, Youngstown, OH 44501, United States of America Category Nursing
-
RN (Registered Nurse) - Team Lead - Progressive Intermediate Care (PIC) - St. Joseph Warren
Location 667 Eastland Ave SE, Warren, OH 44484, United States of America Category Nursing
-
Chaplain Supervisor St. Elizabeth Boardman Hospital
Location 8401 Market St, Boardman, OH 44512, United States of America Category Corporate Services
-
Health Care Associate (HCA) - Progressive Care Stroke Unit - St. Elizabeth Youngstown Hospital - 8se
Location 1044 Belmont Ave, Youngstown, OH 44501, United States of America Category Patient & Clinical Support
-
Certified Pharmacy Technician-Pharmacy Dept.- St Joseph Hospital
Location 667 Eastland Ave SE, Warren, OH 44484, United States of America Category Allied Health